Storefront FAQs, policies and the chat assistant
The three places your site answers customer questions without you typing a reply.
Three surfaces, all editable from your dashboard, all appearing on your storefront.
| Surface | Where you edit it | What it is for |
|---|---|---|
| FAQs | Website → FAQs | The questions you answer every week. They appear as a section on your site. |
| Policies | Settings → Policies | Refunds, cancellations, allergens — the things a customer needs before they buy. |
| Chat assistant | On your storefront | Answers from your real menu and schedule, and hands off to you when it cannot. |
Your FAQs are re-read from your dashboard every time your site is built, so editing one takes effect on the next publish without touching the site editor.
What the chat assistant will and will not do
It answers from what is actually true today — what is on this week’s menu, when the pickup is, when ordering closes. When a question is beyond it, it hands the conversation to you rather than guessing, and the thread appears in your Messages inbox.
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